Made-to-order items
Most products are made to order. Because of that, we do not accept returns or exchanges for change of mind, ordering the wrong size, or ordering the wrong color.
Policy
Returns and replacements
This store is optimized for small-batch, made-to-order merch. That keeps operations lean, but it also means the policy is narrower than a mass-retail return program.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or different from what you ordered, email us within 14 days of delivery with your order number, a short description of the issue, and photos of the item and packaging. If the claim is confirmed, we will replace the item or issue a refund.
Lost packages
If tracking shows a delivery problem or your package appears lost in transit, reach out and include your order number so we can investigate and determine the best next step.
Condition requirements
For any return or replacement review, items must be unused and in the condition they arrived in unless the issue is a production defect or shipping damage.
How to start
Send support requests through the contact path listed in your order confirmation. Include your order number and any relevant photos so the issue can be reviewed quickly.
Before you order
Check product details, sizing, and shipping information carefully before placing an order. If you need broader store information, the FAQ covers the current fulfillment model and store basics.